After 15 years in business, the leadership at River Road Coffees was changing. The founder was stepping down by handing the reigns to the next generation… his son. And while the business was being kept in the Melancon family, it’s transition from the founder’s philosophy to new leadership’s was a big shift. The marketing and identity system had been stagnant for several years with little focus on social media or image promotion. The new leadership was ready to take a more aggressive approach to marketing for growth, and figured the old branding was holding the company back. We sat down with them to brew up a new and exciting direction for this already successful gourmet coffee roaster and service company.
RRC wanted to create more of an interesting and gourmet experience for their office coffee service customers. RRC needed more useful marketing tools for the sales team to help them grow sales more effectively. Goals of the new RRC’s website were to improve engagement and conversion of Coffee Service and Retail Coffee prospects.
A new River Road Coffees identity was needed to fully represent the new owner’s passionate focus on high-quality service and the freshest-roasted coffee. While RRC is focused on Coffee Service, expanding retail sales is vital to building public awareness and demand. River Road Coffees is focused on delivering the highest quality Coffee and remarkable Service. The new identity ties together these ideas with a service “Wing” that flows into a coffee roaster. The logo was a big break from the past more conservative identities for this 18 year old company.
We want customers to feel the delicious flavor and passion for perfection in coffee roasting throughout the website. RRC is a small batch roaster that delivers only fresh coffee and so the website includes a full shopping area so people who must have their River Road Coffees can have it shipped to them.
The right sales tools can help even the savviest of sales people do a better job and help close the deal. RRC had been working with a single sales brochure, originally created in 2005, so after identifying the main markets that salesmen needed to work in – sales brochures were created to “speak” to the different audiences.
We developed a video strategy and campaign to share the River Road Coffee passion for creating Great Coffee and Great Coffee Breaks.
Roastmaster Select was born from the aspiration to connect real coffee lovers with the incredible flavors of single origin coffee. Design the Planet was tasked with creating a new look and feel for the single coffees of origin.