Design the Planet

Plantetary Thoughts

Spending Money on Designers Must be a Waste of Money

I’ve been a designer for the better part of a decade. I’m certainly not the best designer around, and I certainly can’t say I always come up with the best ideas. But one of the first things I learned way  back when was that certain fonts were just inappropriate for certain situations. Some fonts were over used, and still, some fonts were just plain ugly.

I could go through an almost infinite list of fonts that should never be used, but for this particular blog post, I’m going to talk about only two.

At the top of the list resides Comic Sans. If you don’t know the history of Comic Sans, I’ll give you a brief overview. Basically, Comic Sans was created by a Microsoft engineer in 1994 for a program called Microsoft Bob. The geniuses at Microsoft thought it would be a good idea to use Times New Roman in the talk bubbles of cartoon Characters. Vincent Connare thought that was ridiculous, so he designed Comic Sans for a more fun interaction.

In the mid 90s when Comic Sans was shipping with Windows, there weren’t really many font options for the average Joe. The internet was still young and it wasn’t a simple to search for a new font online. Even installing a new font took a Doctorate in Computer Science.

Comic Sans seemed like a great choice for you new born’s first birthday party, when you wanted a “hand written” look, something playful, etc. I’ve also seen some pretty terrible uses over the years. Here are just a few.

A graphic designer’s job is to choose an appropriate type face for the message they are trying to get across. The font face should have the desired impact, and issue the correct response from the message reader. These previous examples did not take their message, or their message’s impact, into account, and they ended up looking completely ridiculous.

The second worse font created by man is Papyrus. Papyrus is probably more overused these days than Comic Sans. No scientific research was done before making that claim. I only base that on the amount of times I see Papyrus each day, which is about a thousand.

Papyrus is the font of choice for day spas, organic grocery stores, hair salons, frugal engaged couples looking to save money by designing their own wedding invitations, but most recently by James Cameron and his bloated budget blockbuster, Avatar.

I read a great blog recently, “An Open Letter to James Cameron,” written by Papyrus himself. It’s an obviously satirical letter, but it brings up a lot of great points.

Avatar is the most expensive movie ever made. James Cameron has been working on Avatar for more than ten years. The production company basically invented a new technique for filming movies. A process so advanced, that James Cameron had to wait for the technology to catch up. Obviously, a lot of thought and planning went into the production of this movie.

A comment was left on the blog that sums it up perfectly for me.

Posted by Jordan:

Just unbelievable that they spent as much as they did on this movie, and yet COULDN’T spring the minuscule extra cash to get something more suitable selected or designed.

Easily for a comically miniscule amount of money you could have had a unique custom typeface designed to use solely for the film marketing and subtitles, designed by any number of the worlds top typographers or type foundries. Plus, I’m sure most would have loved to jump on the opportunity to be part of this epic titanic-sized movie.

AND, it’s not like there wasn’t an insane attention to detail to begin with. They created an entire legitimate language for the Na’vi to speak, enlisting the help of top linguists! Really, an entire language… from scratch… and a default font pulled off your secretary’s computer?

I can’t believe on a production that probably had at least a thousand different hands touch it at some point, not a single person ever had the ability to speak up, at any stage in the game, and point out this gross typographical monstrosity. So sad.

Now, don’t get me wrong. I’m not saying that the movie is intrinsically bad, or that no one should see the movie simply because of the font choice. What I am saying is that with so much money spent, and with so many other finer details gone over, how does something as important as the movie title’s font choice not get more scrutiny?

How does one justify spending so much on a movie, only to skimp on something as important as the movie’s logo, using a font that’s found on every house wife’s computer across the country. What is the rationale for not thinking about this further?

It’s beyond me. It really is.

The Power of Imagery

We are all wowed by great images. We buy photo books, look at pictures of the year in review, and send postcards of outstanding photographs. The old saying is that a picture says a thousand words and it is so true.

Many times clients and even designers forget the importance of good photography. Personally, I’ve seen client’s balk at photo shoots or even stock photography because it costs money. Because of the internet, we have access to millions of stock photos ranging from one dollar to hundreds of dollars, but clients sometimes will not pay $50 for a great image. Because of Google and other search engines, people think everything on the internet is free and not copyrighted.

The image in these email from the Audubon Institute is powerful and says more than 8 words in the headline because of the beautiful picture of Menari, the baby orangutan at the zoo. What would this same email look like with a poor image or no email at all. You would probably forget you’ve ever seen the email without the image. Not very powerful without the image is it? Would you forward this email to a friend without the image? I didn’t think so.

When working on design projects such as website, brochure, tradeshow displays, and advertisements remember how you feel when you look at those same pieces from other companies. What ads captivate you, what websites do you talk about, what brochures do you keep? Think about these questions. What captures your attention, most likely, it’s the photography.

Google Hints at Speed Requirements

This past week, in an interview with Web Pro News, Matt Cutts from Google hinted that the load time of your page may become a factor in page ranking.

Google hasn’t released all of the details, and they probably won’t (we still don’t know the exact algorithms Google uses to determine page rank – it’s a closely guarded secret).

I think one thing everyone would agree with is that a fast website is preferable to a slow website. Waiting over one minute for a web page to load is pretty much unacceptable by anyone’s standards. Most web users have gotten used to quick internet connections, and waiting more than ten seconds for a page to load is probably too much for most people to stand.

However, there could be deeper implications for smaller web shops and hosting companies than what might appear at first glance.

On the surface, it seems like a reasonable thing for most web developers to strive for anyway. If your page is that slow, chances are your user experience is going to end up being pretty bad. You probably won’t get many hits, and after a while your views will start to decrease. You really shouldn’t be on the first page of Google anyway. It’s a good idea to keep speed in mind anyway, right?

Of course it is.

Here are the concerns some people are having with this concept hinted at by Google. 

Many small e-commerce sites, web shops, and hosting companies rely heavily on page ranking for their business to succeed. It’s an extremely cost effective way to advertise, and for some tech savvy companies, they can do all of this internally and not spend an extra dime for the increase in business. What happens to these companies when Google starts putting the pages that load faster on the top of the list?

If Google starts implementing this scheme based solely on page load times, Amazon.com or Ebay.com, or any companies with the financial capitol to do so will quickly upgrade their servers, connections, hardware, software, etc. to the newest and fastest technology at their disposal, no matter what the cost. Some big companies might even be able to finance development of new technology to increase speed.

For the smaller companies, however, with servers costing thousands of dollars, the likelihood of smaller companies being able to compete with larger firms becomes harder and harder, and much less likely, nearly impossible.

Of course, none of this is set in stone, and it really all stems from an interview with an employee of Google, albeit very high level employee. Google has yet to release more information about what they plan to do.

It is possible they could base rankings on scores from applications such as Yahoo’s YSlow or Google’s own speed tester. If that is the case, smaller firms would be able to optimize their websites to compete with larger firms.

At Design the Planet we optimize all of our sites using these tools, which help us get quick load times. The problem, eventually, will be that companies with billions of dollars to spend will always be able to out spend smaller companies.

Is it fair they should be out ranked only because of lack of capital to invest in better technology? Is it possible that Google isn’t the gentle giant after all?

What The…

This commercial caught be by surprise this past holiday weekend. I was watching a movie on Comedy Central and I thought it was a spoof like Saturday Night Live’s fake commercials. This time it was not a spoof. The commercial is of Vince Offer, better known as the Sham Wow Guy, rapping in the recent commercial for the Slap Chop. The rap is actually really good for a spoof and the remix was done by DJ Steve Porter of NewArt Miami from what I can find out. (He also did a remix of John McCain’s commercial too.) What surprised me is that Sham Wow and the Slap Chop are using the remixes as their commercials including cut up testimonials. It is definitely causing a buzz among my peers and on Facebook and Twitter, but does it reflect the quality and professionalism of the product? It is a gamble I guess those companies are willing to risk. I thought with the passing of notorious pitchman Billy Mayes, that the competition would get easier and need less risk to stand apart.

What do you think about the rap remixes? Does it generate positive word-of-mouth or buzz? Would you buy a product from them now?

Holiday Cheer

I thought we’d share the Holiday Cheer by taking a picture of our door with the Christmas Cards that we’ve received this year. We’ve received fun ones, serious one, cards branded, and some New Orleans and Saints cards too. Enjoy!

How to Hire a Web Design Firm (part 2)

We left off on the original post about about this great article “How to Hire a Web Design Firm” (original article) at number 5 (read part 1).

5 ) How will you incorporate search engine optimization principles into my site?

This question is vitally important for your website, especially if you are a new business or in a competitive market. (Remember online, your market is more than just your geographic location many times.) Simply ask, what they & you can do to improve your search engine rankings. The answer can be a litany of things including coding in CSS (Cascading Style Sheets), title tags, meta text, real word link names, more pages, more links to your website, little to no flash, pdf downloads, and now fast downloading speed. If the firm you are interview fumbles on this question, they don’t understand the larger picture.

6 ) Do you work with or have a business relationship with any small business consultants?

Honestly, this question surprised me at first. I have never had a client or prospect ask me this one. After thinking about it for a minute, I realized how important our relationships to business coaches, referral strategists, and business consultants are for our clients. We are consistently talking to these professionals about the market, different industries, and upcoming trends which is a invaluable information for our clients. On the flip side, a web design company that does not have these relationships probably does not have many good business relationships which can be a telling sign.

7 ) Pricing

They don’t list this as a question, but this is vitally important. For the most part, you get what you pay for. A firm that is selling a website for $500 is using a template or won’t be in business next year because they priced themselves too cheap. Other firms have minimum amounts of $10,000 or more because they are more established, offer more features and should have more talented creative and programming teams. Find a firm that fits your budget and where you want to be. Do you want to be the big firm’s small client or the small firm’s largest client? Their are pros and cons to both scenarios.

8 ) Can you develop my site in a content management system?

This is huge and generally not mentioned in the front end, but how are you going to update your website? We have multiple solutions from $250 – $10,000 depending on your needs, skill level, and budget. This website actually uses WordPress for the CMS (Content Management System). Another question to ask is if the firm will do web maintenance. Some of our clients update their own website, some we update and many have both them and us update their website. If you go with a freelance designer that travels and moves from city to city often, you will be left in the cold with no way to update your website. I am amazed the stories I’ve heard over the years about designers disappearing for months and years at a time.

9 ) The Most Important Thing You Should Know:

Your website design firm should be accessible. This means checking email, answering the phone, returning phone calls and talking your language. Many times designers speak a different language with each other and programmers, but they need to be able to speak to you so you feel comfortable. Overall, you should be comfortable with who you are working with, what you are receiving for what you are paying for, and enjoy the experience. Launching a new website (and brand) is exciting and you should be proud of being a part of it.

Please post any comments or questions you have about the process of hiring a web design firm. If we sound like a good fit & you like our portfolio, give us a call. We do some incredible work and we don’t bite.

Times Square Ads, a Short Review.

I just got back from a long vacation in New York City. One of the things I love about New York is that since it’s such a huge market, large companies are always willing to try innovative marketing techniques to entice us consumers to buy.

One of the best places to see these advertisements is in Times Square. I was pretty sure just about everything had been tried before in Times Square, but of course, I thought incorrectly.

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Charmin has opened their restrooms to the public for the third year in a row. Of course, since this is Times Square, this isn’t just any old public toilet. This is a Times Square toilet. Below is a great video I found on YouTube.  Not a video I took, but it’s just about perfect.

Outside of the Charmin public restrooms is an army of “brand ambassadors” known as “The Go Team.” This army of, hopefully well paid, actors, is clad in toilet suit armor with bull horns encouraging passers by to come in and either “sit or squat,” while dancing to Charmin’s disco styled jingle, “Enjoy the Go.”

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I tried searching online for an MP3 of the jingle, but unfortunately I couldn’t find it. Suffice it to say that it was somewhat entertaining.

Once you step inside and go up the escalators, you enter a “Winter Wonderland” of Charmin Goodness. It looks like Charmin took some cues from the good people at Disney. Like I said, this isn’t just any old public restroom.

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The line was pretty long, but fans were prepared to hold it in and wait, while being entertained by more brand ambassadors with microphones asking the crowd about their favorite ways to “enjoy the go.”

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The toilets themselves were something else all together. I’m not exactly sure how many there were, but you can see there were quite a few stalls. Each stall was themed differently. Here is a video I found online of one of the disco themed rooms. I guess seeing is believing.

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Once you had finished “enjoying the go,” the fun wasn’t over. Oh no. On your way out, you couldn’t help but notice the giant Charmin toilet, with a professional photographer taking pictures of you and your friends sitting on the biggest toilet you’ve ever seen in your life. These pictures could be downloaded later online. It seems Charmin is also trying to compete with Santa Clause this year. I’m not sure you could tell the giant toilet what you wanted for Christmas, though. I really regret not waiting for a picture.

Of course, silly outrageous things, like Charmin’s “Go Station,” aren’t the only things you can see in Times Square. A brand new addition to the magic in Times Square is American Eagle’s new flagship store. This new store is literally covered on the outside by a giant screen w/ commercials, videos, and ads for American Eagle. It really is something you have to see to appreciate.

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I think just about everyone knows a little bit about Times Square, but if you haven’t ever been there, you can’t really appreciate the scale of these advertisements and how impressive they really are.

Google’s Attack on Retail Businesses through Word of Mouth

New Orleans City Business posted an article yesterday that has the web development & business community in a tither. The article is about Google’s new Sidewiki.

This can be detrimental to small businesses because it will show user reviews in the sidebar while reviewing a business’ website. We all know an upset customer yells louder & harder than 100 happy customers. I use web comments & ratings when I’m researching a company, but I look where they are listed and actually read the comments with a grain of salt for credibility.

Word Press, the CMS of choice

Chances are you’ve heard the word “blog.” Chances are you’ve heard of Word Press. Some of you may have blogs on your own site. You might even use Word Press as a blogging platform for your own blogging needs. But chances are you don’t know that Word Press can be used as a content management system (CMS).

More and more, Word Press is being used to help developers find an inexpensive way to help clients update their websites on their own.

Some CMS can cost thousands of dollars, and having a developer or design firm update your site can cost even more over time. With Word Press, a developer can install a CMS and pass the savings on to you.

Word Press has been coming into its own over the past several years, and this past week, they’ve finally been recognized for their hard work.

PACKT Publishing has recognized Word Press for their hard work by awarding them with the Open Source CMS Award for best Open Source CMS and a whopping $4,000.

It’s obvious that Word Press’ popularity is growing. Currently there are 63,026,196 downloads of 7,385 plugins for anything raging from e commerce shopping carts to events lists, to photo galleries, to twitter feeds. There is also a vast support community to help developers and users trouble shoot, and this community will only continue to grow.

Design the Planet can install Word Press on your website with a custom designed skin. We can make it easy for you to manage content and keep your customers informed with the most up to date information. You can even add videos and photos on your own.

So, the next time you hear Word Press, don’t think of blogs, think about how easy it is to update your website on your own.

How to Hire A Web Design Firm (Part 1)

My colleague sent me a wonderful article about hiring a web design firm that debunked the myth that everyone can design websites and proved that generally, you get what you pay for. I understand that we are in the business of designing websites and that there is competition out there. This competition is good and keeps the market fair while making each of us step up and constantly improve our offerings. My biggest pet peeve about selling design is that all designers are created equal and price is the only determining factor. Over the past 10 years, I’ve seen many prospects return to our company after being burned by another unprofessional company that over promised their abilities for a lesser price.

Please read this article for yourself on LifeHack.org, but I’d like to share my thoughts on the author’s 9 points. (Don’t worry, we’ll just cover the first half this time.)

1) Look For This: A Real Business

Someone working out of their house can be okay, but if they’ve only been doing this a few months, you many want to consider their reliability. Many times, free lance designers can not offer their clients fast, reliable service because if that 1 designer gets sick, goes on vacation or is at a sales call for another project, your project sits. A firm with an office shows stability and the office does not shut down because 1 person is out. The author suggest asking for references which is a great way qualify a new vendor. I love when clients call and tell me a prospect called them for a reference.

2) Look For This: A Web Site

I don’t see this too much because if they don’t have a website, I do not run into them usually. I do not understand how a website design and/or development company can sell their services without a portfolio on their website let alone not having a website. A web design firm’s website should engage you and make you want to work with them even if the style is not your own. If the firm can not engage you with their website, how can they help you engage your prospects to do business with you? In our office, we see ourselves more than just designers; we are marketers and business developers.

3) Question to Ask: What are the components that my web site should include?

The author says a web design firm can not offer/sell you components if they do not know about your business. I couldn’t agree more. The first thing I ask a prospect on the phone or in a meeting is to tell me more about their business and their objectives. If they ask if we can do something like a shopping cart or member database, I say that we can and dig more into how they will be utilizing those features. You can not offer the same package to every one and make it work effectively.

4) Question to Ask: Will you design my site from scratch or use templates?

Wow, I am amazed how many companies sell templates as custom design. I understand their is a market and a need for template websites and even logos, but please know what you’re getting. When doing research for a custom website we were creating for a flooring company in New Orleans, I found 3 competitors with the exact same website. The only difference between the websites was the logo and the text on the about us page. Having the same website does not help you differentiate from your competitors.

Next time we’ll discuss pricing, relationships, optimization & content management (CMS).



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